SERVICES
CUSTOMER CARE
Maximus World knows customer care is a crucial element of operation success. Every contact customers have with a business is an opportunity to improve its reputation with them and increase its value.
Our agents look after customers to best ensure their satisfaction. They are trained to understand the customers, increase communication with the customers to have their feedback, use the loyalty schemes on customers, deal with customer complaints, etc.
TECHNICAL SUPPORT
Maximus World provides technical support for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. We train our technical support representatives to be very familiar with the ins and outs of the products for which they provide support.
CUSTOMER ACQUISITION
The goal is to bring new customers. So, depending on the product or service, the acquisition process will take a long or short period of time from beginning to end. But our strategy will cover the length, the steps of attracting, converting, closing and retaining customers.
E-COMMERCE SERVICES
Online businesses require innovative ways to scale down back-office expenses while pushing their companies to the next level. Our E-commerce Services help just this purpose by taking over time-consuming and/or labor-intensive tasks at a fraction of the cost. This can include a wide scope of tasks like voice, email, SMS, social media and chat support, data entry, order processing, invoice and payment processing, inbound and outbound calls, etc.
DIGITAL MARKETING SERVICES
We help companies differentiate themselves from competitors and grow stronger, building in mechanisms that create healthy and sustainable growth. From Search Engine Optimization (SEO), Email Marketing (Direct Marketing), Online Advertising and Pay Per Click (PPC), Social Media Marketing (LinkedIn, Facebook, Twitter, Instagram etc.), Content Marketing (Articles, Blogs, Case Studies, etc.) to Influencer Marketing, our Digital Marketing Services leverage a variety of mediums that a traditional digital marketing agency or digital marketing team might.